SoftRAID 6

• Can I keep using SoftRAID 5?
• Does SoftRAID work with M1 computers?
• Does upgrading to SoftRAID 6 require me to reformat my disks, or erase my volume?
• Does SoftRAID support APFS volumes?
• Are email notifications still possible with SoftRAID?
• Can I create a volume across two enclosures?
• Does SoftRAID support encrypted volumes?
• Does SoftRAID support RAID 6?
• Does SoftRAID support SMART over USB?
• What if I am using SoftRAID 4?
• What if my computer is unable to run SoftRAID 6?
• Why does my APFS volume show as "unmounted" in SoftRAID?
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Features and Compatibility

• Can I create an encrypted Time Machine backup on a SoftRAID volume?
• Can I use SoftRAID on earlier versions of Mac OS X?
• Can I use SoftRAID with Time Machine?
• Do I need a second SoftRAID serial number if I have 2 Macs?
• Does SoftRAID work with XSAN and other SANs (Storage Area Networks)?
• How do I convert my AppleRAID volume to SoftRAID?
• How much will SoftRAID slow down my Mac?
• Is SoftRAID compatible with other utility programs?
• What happens after the trial period is over?
• What SoftRAID features work during the trial period?
• SoftRAID Pro, Lite, and XT and compatibility OWC storage solutions
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Best Practices for RAID Volumes

• Always certify a disk before using it
• Always create mirrors with at least 3 disks
• Replace a disk when SoftRAID reports disk errors
• Set up 2 outgoing email servers for email notification
• Stop using older disks before they fail

Solving Common Problems

• Is SoftRAID Lite still available?
• Disks Ejecting While In Use
• Email notification won’t work with my mail account
• How do I change my RAID volume to a different RAID level?
• How do I create a SoftRAID tech support file?
• How do I get technical support with SoftRAID?
• How to get SoftRAID to ignore SMART status of predicted-to-fail disk.
• I think SoftRAID is causing problems on my Mac, what should I do?
• My disks are ejected while in use. What can I do?
• SoftRAID shows disk errors, while DiskUtility shows none—why?
• Step by Step instructions for changing the Enhanced Security level for your Mac with T2 chip
• Whenever I startup my Mac, SoftRAID tells me one of my disks has errors. Why does this disk keep having errors?
• Why did my SoftRAID driver get modified?
• Why did SoftRAID lock my volume?
• Volume does not mount in High Sierra (10.13.x) after updating the driver
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Activation/License Management

• How many computers can I install on at once?
• Can I move my license to another computer?
• Can I use SoftRAID on multiple computers?
• How do I enter my serial number?
• How do I find my serial number?
• How do I transfer my license to a different user?
• How to activate software
• How to deactivate software
• I am getting an error that there was a “licensing failure” or “an activation failure occurred”. What do I do?
• I need more help. What resources are available?
• Troubleshooting activation problems
• What happens to my data if my license is deactivated?
• What is the “activation code”?
• Why does SoftRAID say my serial number is invalid?
• Why does the software say my serial number is invalid?
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Using SoftRAID with Disks

• Can I use SoftRAID to certify my SDHC cards for my digital camera?
• How does SoftRAID determine how many hours a disk has been used?
• How does SoftRAID use SMART to predict disk failure?
• How many hours of use should my disk have before I replace it?
• Why do I need to certify a SSD with 2 or more passes?
• Why do most of my disks get errors during certification?
• Why does the last pass of a disk certify write only zeros?
• Why should I certify a new disk—doesn’t it get tested at the factory?
• Why should I label my SoftRAID disks?
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SoftRAID with RAID 4 and RAID 5 Volumes

• Can I use SoftRAID with Time Machine?
• How can I make sure my RAID 4 or RAID 5 volume is working correctly?
• How does a RAID 4 or RAID 5 volume work?
• How many disks can I have in my RAID 4 or RAID 5 volume?
• What happens when a disk in my RAID 4 or 5 volume stops working?
• When should I use a RAID 4 or RAID 5 volume?
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Using SoftRAID Volumes

• How can I make a SoftRAID volume read-only?
• How can I make the fastest possible volume for video editing?
• How can I prove Fast Mirror Rebuilds rebuild my entire mirror volume?
• What is volume optimization and how does it work?
• What is volume safeguard and why should I use it?

Using SoftRAID Mirror Volumes

• What happens when I validate a mirror volume?
• Why should my mirror volume use 3 disks?

What do these log entries mean?

• #### SoftRAID Driver: access violation; client = 143b3280 is writing but only has read access
• waiting for root device

Expired Demo Mode

• Need more help?
• Okay, I purchased a license - now what?
• What happens after the trial period is over?
• What if I don’t purchase a license? Will my disks still function?

Data Collection

• How does SoftRAID collect data from our users and what do we do with it?

Email Configuration

• OAUTH Problem (Gmail or Yahoo)
• Problems Using Gmail Accounts
• SSL-Related Timeouts and Port 45
• Two-factor Authentication