We have an active support forum for both SoftRAID and SoftRAID Lite.
You can check there to see if your question has already been answered. If not, post your question and one of our engineers will answer it, usually within 12 hours.
The SoftRAID forum is a great place to find answers to any problems you may be having.
It’s totally free, so SoftRAID Lite users can get support via the forum without incurring extra costs.
More info about support for SoftRAID Lite can be found here.