Contacting Tech Support

SoftRAID is known not only for innovative features but also for outstanding technical support. We pride ourselves in how well we support our customers.

Two steps to help us solve your problem more quickly:

Step 1

The first thing our tech support engineers are going to ask you to do is to download and install the latest version of SoftRAID. Please do this before you contact tech support as you may be encountering a problem which has already been addressed in the most recent version. Go to our software download page to get the latest version.

Step 2

If the problem still exists using the latest version of SoftRAID, please fill out the form below and our tech support team will contact you. We may ask for a SoftRAID Tech Support Report. This file will include a lot of information about the configuration of your Mac, the types and sizes of disks you are using and the logs from problems you have encountered in the past. Follow these instructions to generate a Tech Support Report.