At OWC, we pride ourselves in the quality of our software and the excellent support we give our customers. Our goal is that you never have to worry about SoftRAID, that it runs in the background and doesn’t interfere with your work until one of your disks starts to have problems.
If you have encountered a problem, it may be something we have already fixed, or a problem with the Mac or Windows operating system(s) which we are already aware of and have a solution for.
We have multiple ways to help you find answers. From our active support forum to our extensive frequently asked question section, there is a very good chance you can find an answer to your issue online.
The OWC software team is constantly working to improve and testing SoftRAID to give you the most robust solution possible. As we continue to improve SoftRAID, you can view known issues that are currently being worked on.
We have an active support forum for all versions of SoftRAID. You can check the forums to see if your question has already been answered. If not, post your question and one of our team members will answer.
Check out the support videos here on the website. The videos are also accessible from the SoftRAID application by clicking the video help button. If you click the video button from the application, SoftRAID will display the relevant help video.
SoftRAID does include an extensive help section in the application itself. Just click the help button in any SoftRAID window or dialog box and SoftRAID will display the relevant help page.
If you still have a problem which isn’t fixed by running the latest version of SoftRAID, or any of the suggestions above, visit the tech support contact page. Note: Tech support is via email, directly with our fantastic support engineers.
Confused by some of the terms used in this website?
Visit our glossary page for a guide to unfamiliar terms and references used in SoftRAID.com and SoftRAID documentation.