At OWC, we pride ourselves in the quality of our software and the excellent support we give our customers. Our goal is that you never have to worry about SoftRAID, that it runs in the background and doesn’t interfere with your work until one of your disks starts to have problems.
If you have encountered a problem, it may be something we have already fixed, or a problem with the Mac or Windows operating system(s) which we are already aware of and have a solution for.
We have multiple ways to help you find answers. From our active support forum to our extensive frequently asked question section, there is a very good chance you can find an answer to your issue online.
IMPORTANT NOTICES
If any of these apply to you please click the corresponding link.
Other Important Notices
- How Secure Boot and System Integrity Protection Guard Your Mac From Malware
- Has Mac OS X warned you that a volume was not ejected properly even when you know it is still attached?
- Have you been warned by the SoftRAID Monitor that there is a problem with your Mac?
- Important Notice for Users Running SoftRAID Version 5.0.5
COMPATIBILITY ISSUES
Check the compatibility issues page to see if the problem you’re having is caused by incompatibility between the version of SoftRAID you are running and the operating system you are using.
FAQs
If you have a question or there’s something you don’t understand, we have compiled and answered an extensive list of Frequently Asked Questions.
SUPPORT FORUM
We have an active support forum for all versions of SoftRAID. You can check the forums to see if your question has already been answered. If not, post your question and one of our team members will answer.
Support Videos
Check out the support videos here on the website. The videos are also accessible from the SoftRAID application—when you are running SoftRAID (or SoftRAID Lite)—by clicking the video help button. If you click the video button from the application, SoftRAID will display the relevant help video. Keep checking as more videos are on their way.
Application Help
SoftRAID does include an extensive help section in the application itself. There are over 100 pages of information to help you understand SoftRAID’s great features and help setup your volumes for your particular use. Just click the help button in any SoftRAID window or dialog box and SoftRAID will display the relevant help page.
Contact Support
If you still have a problem which isn’t fixed by running the latest version of SoftRAID, or any of the suggestions above, visit the tech support contact page.
Note: Tech support is via email, directly with our fantastic support engineers.
Confused by some of the terms used in this website?
Visit our glossary page for a guide to unfamiliar terms and references used in SoftRAID.com and SoftRAID documentation.
