SoftRAID Support

Important Notices

At OWC, we pride ourselves in the quality of our software and the excellent support we give our customers. Our goal is that you never have to worry about SoftRAID, that it runs in the background and doesn’t interfere with your work until one of your disks starts to have problems.

If you have encountered a problem, it may be something we have already fixed, or a problem with the Mac or Windows operating system(s) which we are already aware of and have a solution for.

We have multiple ways to help you find answers. From our active support forum to our extensive frequently asked question section, there is a very good chance you can find an answer to your issue online.

July 30, 2020/by Jeff Jorgensen

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Other Important Notices

COMPATIBILITY ISSUES

Check the compatibility issues page to see if the problem you’re having is caused by incompatibility between the version of SoftRAID you are running and the operating system you are using.

FAQs

If you have a question or there’s something you don’t understand, we have compiled and answered an extensive list of Frequently Asked Questions.

SUPPORT FORUM

We have an active support forum for all versions of SoftRAID. You can check the forums to see if your question has already been answered. If not, post your question and one of our team members will answer.

Support Videos

Check out the support videos here on the website. The videos are also accessible from the SoftRAID application—when you are running SoftRAID (or SoftRAID Lite)—by clicking the video help button. If you click the video button from the application, SoftRAID will display the relevant help video. Keep checking as more videos are on their way.

Application Help

SoftRAID does include an extensive help section in the application itself. There are over 100 pages of information to help you understand SoftRAID’s great features and help setup your volumes for your particular use. Just click the help button in any SoftRAID window or dialog box and SoftRAID will display the relevant help page.

Contact Support

If you still have a problem which isn’t fixed by running the latest version of SoftRAID, or any of the suggestions above, visit the tech support contact page.
Note: Tech support is via email, directly with our fantastic support engineers.

Confused by some of the terms used in this website?

Visit our glossary page for a guide to unfamiliar terms and references used in SoftRAID.com and SoftRAID documentation.