SoftRAID is now part of the Other World Computing family of brands

FAQ - Solutions to Common Problems

My disks are ejected while in use. What can I do?

Occasionally, a disk may become unavailable or unresponsive to the point where it apparently 'ejects' while in use. In the majority of recent cases, this has been due to an ongoing Mac OS hardware bug.

SoftRAID is designed to detect and inform you when any of your disks become unavailable. So, whenever SoftRAID registers that a disk has been ejected—for whatever reason—it will put up a warning automatically.

The workaround for this issue is to open System Preferences, select Energy Saver, and turn off the checkbox settings for "Put hard drives to sleep when possible" (click here for more info).

Whenever I startup my Mac, SoftRAID tells me one of my disks has errors. Why does this disk keep having errors?

SoftRAID maintains an error count for each disk. The error count is stored on the disk and allows you to determine which disk in your system is not reading and writing reliably. SoftRAID will display a dialog and send you an email if you have a disk with a non-zero error count. This happens every time you start up your Mac. Since the error count is store on disk, you can see which disk had an error days or weeks after the error occurred, even if you have restarted your Mac multiple times since then.

If you want to reset the error count, you can read the Disk IO and Error Counts help topic (available under the Help menu when running the SoftRAID application) for instructions. You should also read the help topic on disk errors to see the steps SoftRAID engineers recommend when one of your disks has errors.

SoftRAID shows disk errors, while DiskUtility shows none—why?

If SoftRAID is showing more disk errors than DiskUtility, it doesn't mean that SoftRAID is broken

DiskUtility may not always notify you of errors if you are using a volume on a disk which is not reading or writing correctly. If your volume was created with Apple's Disk Utility program, either a normal volume or an AppleRAID volume, you will be notified of less than 30% of the errors which occur. It can look like the disk is working correctly, when in fact, it is not able to write your files or read them back reliably. Disk Utility will not always report errors when you create a new volume. Once your volume is created, the applications and file system code will report less than half of the disk errors back to you.

With SoftRAID, all of the disk errors are reported to you. These include all the errors which occur when you initialize a disk or create a volume on one or more disks. They also include all the errors the driver encounters when you are reading and writing files on a SoftRAID volume.

How to get SoftRAID to ignore SMART status of predicted-to-fail disk.

If SoftRAID keeps notifying you of a SMART error on one of your disks, it can become annoying. Even if SoftRAID predicts the disk will fail based on SMART measurements, you still want to keep using it. It's easy to get SoftRAID to ignore the SMART status of just that one disk, so you don't have to disable SMART measurements on all disks.

Simply launch the SoftRAID application, select the tile for the disk which you want disable SMART on and select Disable SMART from the Disk menu.

Email notification won't work with my mail account

If you are having problems configuring your mail account to work with SoftRAID's email service, visit our email configuration problems page

Why did my SoftRAID driver get modified?

There is a bug in some utility programs which causes them to modify the code inside other applications. The application we know which does this is MacKeeper but there may be other applications which have the same bug. When MacKeeper modifies code inside the SoftRAID application and you subsequently install the SoftRAID driver, the driver will not load and your SoftRAID volumes will not appear.

If your volumes are not showing up and you are running Mac OS X 10.10, you can find a fix here

I think SoftRAID is causing problems on my Mac, what should I do?

If you are convinced that SoftRAID is causing problems with your system, you can remove SoftRAID entirely. To do this, you will have to convert all of your SoftRAID volumes to normal or AppleRAID volumes. Once you have converted all your volumes, you can uninstall SoftRAID using the SoftRAID application.

For solutions to these problems, please see our Compatibility Notes page.

Why did SoftRAID lock my volume?

On very rare occasions, the Mac system software can get disks confused.  When this happens, reads and writes are meant for one disk get sent to a different disk instead. We believe this is a system software bug and have reported it to Apple. (It is in Apple’s bug system as #41327130.)

When the system software confuses two disks and these disks are part of a RAID volume, writes to the volume go to the wrong disk and the volume can become corrupted.

We have seen this with some user volumes and have added a feature to SoftRAID 5.7 to detect when the system software confuses disks with one another. When we detect this condition, we lock the volumes which use the affected disk and prevent all future writes to them. The volume will become writable again after the Mac is restarted, which clears the error condition in the system software. By preventing writes during the error condition, SoftRAID helps prevent volume corruption.