SoftRAID is now part of the Other World Computing family of brands

Contacting Tech Support

SoftRAID is known not only for innovative features but also for outstanding technical support.

We pride ourselves in how well we support our customers.

Two steps to help us solve your problem more quickly:

Step 1

The first thing our tech support engineers are going to ask you to do is to download and install the latest version of SoftRAID. Please do this before you contact tech support as you may be encountering a problem which has already been addressed in the most recent version. Go to our software download page to get the latest version.

Step 2

If the problem still exists using the latest version of SoftRAID, please fill out the form below and our tech support team will contact you. We may ask for a SoftRAID Tech Support Report. This file will include a lot of information about the configuration of your Mac, the types and sizes of disks you are using and the logs from problems you have encountered in the past. Follow these instructions to generate a Tech Support Report.

Support via email

We do the majority of our tech support via email, directly with our great support engineers. We have found it to be much more efficient than trying to solve problems over the phone. Please fill out the form below to start the support process.

Submit a request

Please select the category that you need help with.
Please enter the details of your request. A member of our support staff will respond as soon as possible.

Support using the SoftRAID forum

We have an active support forum for both SoftRAID and SoftRAID Lite.

You can check there to see if your question has already been answered. If not, post your question and one of our engineers will answer it, usually within 12 hours.

The SoftRAID forum is a great place to find answers to any problems you may be having.
It's totally free, so SoftRAID Lite users can get support via the forum without incurring extra costs.

More info about support for SoftRAID Lite can be found here.