Delighted to see my experience is far from unique! Looks like SoftRaid gets the Nobel Prize for 4.99 Star average! Sure get my vote. Nothing like having support that responds like you’re family! By far best experience in my decades of computing. In a universe by ourselves!

I wish more companies would take note of how support should be run. Mark offered near immediate response, addressing all my questions in plain to understand English. I wish more companies would take note of how support should be run. Thanks SoftRAID!

The new version has performed flawlessly! I was just thinking about you guys today and how reliable the software is interacting with my MacBook Pro. I did have some trouble at first but you guys got me back up and running and at the time it honestly seemed like magic.

Have been using SoftRAID Version 5(.x) since around 2014 with external (Thunderbolt) OWC RAID arrays. Perhaps the best thing I can say is that since then, except for replacing drives from time to time as needed, I’ve barely thought about SoftRAID, everything has just worked.

But what prompted me to post this review tonight was how quick/helpful/friendly tech support was late today (Friday) helping with recovering a volume. My initial email was answered within a few minutes and after maybe 5-6 back and forths (mostly waiting for me as I was also working on something else), everything was wrapped up about 2 hours later.

I was a little surprised at the quick response, but realized then I had used support once before for some type of recovery situation (and questions) and had a similar experience. While I’m sure there are plenty of issues that just don’t lend themselves to quick/same-day resolution like this, my (admittedly limited) experience with the tech support folks has been great, nice folks.