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How to use a SoftRAID startup volume with High Sierra

If you're using High Sierra, and booting up from a SoftRAID volume, you'll need to follow the steps given in this forum post, since the macOS High Sierra Installer does not recognize SoftRAID volumes as valid startup volumes.

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no response from support
normally support responds within a few hours, at most 1 day

More than a week ago i submitted a support request via email, and twice more since then for a total of 3, and no response

anyone know if there's a problem?
You must have been sending emails to an incorrect address, as they were not received.

We got your "4th" email, but not any others.

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