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How to install the SoftRAID driver with macOS Catalina (10.5.1)

If you're using Catalina, and have a T2 Security chip on your Mac, then Catalina (10.15) requires Startup System Security to be disabled (set to none). Read this thread for more information.Read this thread for more information.

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Cannot install softRAID
#1
Hello,
I am new to softRAID and am off to a rocky start. I purchased a Thunderbay 6 two weeks ago and still have not been able to get softRAID installed on my MacBook Pro. When I attempt to use the installer (XT 5.8), I get a softRAID Error: “The SoftRAID application cannot initialize itself correctly. Please try booting from a different volume and try again.”

I’ve been working with Macsales support team directly, but after 12 days of daily attempts, they have not been able to resolve the issue. Our attempts have circled around different ways of deleting/deinstalling the app and attempting fresh reinstalls, but nothing has worked. I even upgraded my OS from High Sierra to Mojave 10.14.6, but I still get the same error.

Has anyone out there encountered this or have any ideas on how to proceed? It shouldn’t be this difficult to install an application.

Thanks,
Matt


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#2
There is something about this system that is blocking the Application from accessing core System directories. I have not figured out what it is yet.

Did you try starting up from a clean install Mojave Thumbdrive?
Then you know if this was something installed by your company for security, or something installed in your system.

And from there you can try to install the SoftRAID driver onto your normal volume.
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#3
I have the exact same issue. Also a MacBook Pro. Also Mojave 10.14.6. I downloaded the Lite version.

(11-05-2019, 05:23 PM)matthewcc Wrote: Hello,
I am new to softRAID and am off to a rocky start. I purchased a Thunderbay 6 two weeks ago and still have not been able to get softRAID installed on my MacBook Pro. When I attempt to use the installer (XT 5.8), I get a softRAID Error: “The SoftRAID application cannot initialize itself correctly. Please try booting from a different volume and try again.”

I’ve been working with Macsales support team directly, but after 12 days of daily attempts, they have not been able to resolve the issue. Our attempts have circled around different ways of deleting/deinstalling the app and attempting fresh reinstalls, but nothing has worked. I even upgraded my OS from High Sierra to Mojave 10.14.6, but I still get the same error.

Has anyone out there encountered this or have any ideas on how to proceed? It shouldn’t be this difficult to install an application.

Thanks,
Matt
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#4
Try the same approach:
Startup from a different Mojave volume
(a clean install is preferred)
then you can uninstall SoftRAID on this computer.

Also, download the "combo" 10.14.6 updater and install that. Often that fixes this.
Link: https://support.apple.com/downloads/combo


If you get stuck, we can help you remove all SoftRAID components via command line, but I don't like posting that on the forum, there are too many commands.
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#5
Thanks for the reply, I appreciate the response.

Unfortunately that is such an extreme measure, I don’t know if I’ll have time to do that any time soon, possibly ever. It sounds like a massive disruption to my system that could risk causing dozens of other authorizations on the machine to fail.

(01-16-2020, 07:38 PM)SoftRAID Support Wrote: Try the same approach:
Startup from a different Mojave volume
(a clean install is preferred)
then you can uninstall SoftRAID on this computer.

Also, download the "combo" 10.14.6 updater and install that. Often that fixes this.
Link: https://support.apple.com/downloads/combo


If you get stuck, we can help you remove all SoftRAID components via command line, but I don't like posting that on the forum, there are too many commands.
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#6
reinstalling the latest "Combo updater" does not disrupt anything. It is exactly the same as any "OS X update". Nothing changes in the OS, except the core OS X components are resaved. It happens every time you update your system.

Same with doing a clean install on a Thumbdrive, then using that to "uninstall SoftRAID" on this volume. No harm done.

SoftRAID for some reason is unable to save its preferences and other files. Ownerships may be off.

One other thing is make sure you download SoftRAID from the machine you are running it from. OS X is now quarantining apps that are moved from other machines, if they try to install any components.
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#7
(01-18-2020, 02:52 PM)SoftRAID Support Wrote: reinstalling the latest "Combo updater" does not disrupt anything. It is exactly the same as any "OS X update". Nothing changes in the OS, except the core OS X components are resaved. It happens every time you update your system.

Same with doing a clean install on a Thumbdrive, then using that to "uninstall SoftRAID" on this volume. No harm done.

SoftRAID for some reason is unable to save its preferences and other files. Ownerships may be off.

One other thing is make sure you download SoftRAID from the machine you are running it from. OS X is now quarantining apps that are moved from other machines, if they try to install any components.

Thanks for your reply. (It looks like my reply was not approved but I appreciate your response.)

Any OS Update is what I would avoid in general; updating the OS tends to disrupt authorizations so it is usually accompanied with a few days of workflow disruptions as I realize what authorizations got messed up after the update.

This is the same machine that was used to download the software. I tried both full and lite. I have the ThunderBay 4 8TB.

I will try to install a clean system on an older machine and might be able to run the RAID software there at some point. I'd like to get this usable. Until then I've got four 2TB drives RAIDED together for approx. 6TB of a usable volume ... I'll use it as a backup for now, swap in some SSD drives and save the four 2TB spinning drives to the side until I get the software issues resolved.

Appreciate the help!
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#8
Remember also you can connect this computer to another in "target" mode, and then run SoftRAID and apply the upgrade. (As long as they have the same OS X versions)

If you try this method, just connect the computer in target mode, then run SoftRAID (in trial mode is fine). Select the system volume tile and "uninstall SoftRAID driver", volumes menu. Then "install SoftRAID driver". That should hopefully take care of this.
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