Notifications
Clear all

Unable to replace failed disk  

Page 2 / 3

Posts: 2278
Moderator
(@softraid-support)
Member
Joined: 5 years ago

Yes.

Reply
1 Reply
Customer
(@aaroncon)
Joined: 3 years ago

Active Member
Posts: 11

@softraid-support

System still crashes with old 'bad' disk in place and Auto Rebuild disabled.

Reply
Posts: 2278
Moderator
(@softraid-support)
Member
Joined: 5 years ago

Sorry about this lets do it this way:

Connect only 2 of the 4 disks (assuming this is a 4 disk volume)

Create a SoftRAID tech support file.

Connect only the other 2 disks

Create a SoftRAID tech support file.

Send me both of them, at least we can see the disks and what is going wrong.

Reply
1 Reply
Customer
(@aaroncon)
Joined: 3 years ago

Active Member
Posts: 11

@softraid-support

 

Apologies for delay in replying. I will get the support files sent this weekend if no other recommendations.

Reply
Posts: 2278
Moderator
(@softraid-support)
Member
Joined: 5 years ago

I need the support files to see what is going on, then I can make recommendations.

Reply
1 Reply
Customer
(@aaroncon)
Joined: 3 years ago

Active Member
Posts: 11
Posts: 2278
Moderator
(@softraid-support)
Member
Joined: 5 years ago

You see the disk that is failing? remove that and send me a support file with the other 3 connected. I hope the volume can be put together. I was assuming this was a RAID 5 volume, not RAID 10.

Reply
1 Reply
Customer
(@aaroncon)
Joined: 3 years ago

Active Member
Posts: 11

@softraid-support

The disk that shows as failing is predictive failure based on SMART data. The disk that is actually failed does not appear in Disk Utility or SoftRaid when it is attached, and the system will crash within a few minutes of attaching this failed drive. Attached is support files with the 3 functional disks, and another with the bad disk inserted and disk that indicates predictive failure removed (as requested)

Reply
Posts: 2278
Moderator
(@softraid-support)
Member
Joined: 5 years ago

One of the 4 disks is missing. the failing disk is likely causing panics. SoftRAID has been alerting you for a couple months that a disk was failing.

 

Can you get the 4th disk to appear in SoftRAID? I would try without the failing disk connected, as it is making your system unstable. It seems like your volume has been unmountable since August 9.

Reply
1 Reply
Customer
(@aaroncon)
Joined: 3 years ago

Active Member
Posts: 11

@softraid-support

Correct - one of the four disks is missing and is not recognized by the system - and causes the system to crash. Even if it is the only disk attached. The other 3 (including the one with predictive failure) do not cause the system to crash. The issue started occurring on the 9th of August, when the missing disk died, prior to that disk dying the volume had no issues.

The expectation of this volume completely losing a disk is that SoftRaid would not split the volume/mirror and that I would be able to remove the missing disk from the volume and add a new disk and rebuild the volume.

Reply
Page 2 / 3
Share: