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[Sticky] Problem updating SoftRAID driver with new iMac Pro  

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Posts: 14
Customer
(@velgor)
Active Member
Joined: 3 years ago

I don't see an "Update Driver" command anywhere in the UI or prefs. I'm running SoftRaid for Thunderbay not the standard app, could that be why?

Launch SoftRAID and "Update driver". That will allow SoftRAID to update it.

The question is whether the OS in the iMac Pro allows the driver to be updated.

We do not have a solid fix yet.

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Posts: 14
Customer
(@velgor)
Active Member
Joined: 3 years ago

Never mind, found the option to reinstall the driver—didn't work though, I'm still prompted for an install when the drives are re-connected.

Launch SoftRAID and "Update driver". That will allow SoftRAID to update it.

The question is whether the OS in the iMac Pro allows the driver to be updated.

We do not have a solid fix yet.

Reply
Posts: 3
Customer
(@budjames)
New Member
Joined: 3 years ago

It didn't work for me. Waiting for a software fix.

Regards,
Bud

We may not be able to "fix" this, as it is an OS X bug (or some change in the iMac Pro that Apple has not documented.

What we can do is:
A) find a workaround short term.
B) Encourage Apple to fix this in the next OS X update.

Right now, we are still trying to figure out a workaround for this. If we can find a solution using SoftRAID, we will release an update that addresses this issue.

The best idea so far is restarting with no drives connected, and re-installing the driver. What is odd is that "uninstall SoftRAID" is not removing the bundled 5.6.2 driver.

After many frustrating hours spent over the past 3 days with no fix, I resorted to the Nuke option.

1 - I uninstalled SoftRaid and Drobo Dashboard.
2 - Unplugged all external drives..
3 - Rebuilt drive permissions using Disk Utility run from recovery partition.
4 - Reinstalled OS from recovery partition.
5 - Installed Drobo Dashboard and reattached Drobo 5D.
6 - Confirmed that Drobo volumes were mounting properly even after rebooting.
7 - Individually formatted four 4tb drives that were installed in my OWC ThunderBay4.
8 - Created 4 drive Raid0 in ThunderBay4 using Apple Disk Utility.
9 - Rebooted and it all worked.

I will use the Raid0 unit for working storage for my photo referenced folder structure managed with Capture One Pro 11. It is real-time backed up to a Synology DS-1815+ on my gigabyte network using Synology’s utility software.

Hopefully, I will be able install Softraid soon after the bugs are fixed. For now, this is my set up and I am now back in business.

Regards,
Bud James

www.budjames.photography

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Posts: 2507
(@softraid-support)
Member
Joined: 5 years ago

Sorry, and until we can get an iMac Pro in the office, we have to rely on third parties to test this for us. It doesn't help that it is the xmas/new years holidays.

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Posts: 3
Customer
(@budjames)
New Member
Joined: 3 years ago

Sorry, and until we can get an iMac Pro in the office, we have to rely on third parties to test this for us. It doesn't help that it is the xmas/new years holidays.

Mark,
As I told you during our email exchanges, your support efforts are greatly appreciated. I've been using your product for over 10 years and it is great!.

I an confident that you will figure out the issues unique to the new iMac Pro and offer a software upgrade resolution, I hope soon.

Not having SoftRaid running on my Mac is living dangerously, but it works for now.

Thanks again! Have a very Happy New Year celebration.

Regards,
Bud James

www.budjames.photography

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